Below are our most frequently asked questions, if you do not find the answer you are looking for or have not been able to resolve your issue, please visit our
Help Center for more information or contact support.
Camera or microphone is not working
Desktop Browser
Make sure you are using Google Chrome or Firefox.
Make sure your microphone is enabled by clicking the Lock in the search bar.
Make sure you are running the latest browser version. To check, click Chrome/Firefox in the menu, then click About Chrome/Firefox.
Restart your browser/device.
For Mac users, reset the SMC of your Mac.
iOS
Make sure your Microphone and Camera are enabled for Extempore.
Settings > Extempore > Allow Extempore to Access
Restart the Extempore Mobile App.
Restart your iOS device.
Android
Make sure your Microphone and Camera are enabled for Extempore.
Settings > Apps > Extempore > Permissions > Allow
Restart the Extempore Mobile App.
Restart your Android device.
Read more about Supported Device/Browsers.
Videos take too long to upload
Please try lowering the video recording resolution on your device for iPhone or Android.
iPhone | Android | Computer |
Settings > Camera > Record Video > 30 fps recommended | Camera > Settings > Video Size > FHD | Check your WiFi connection or try a different WiFi |
I can't remember my username.
Your username is emailed to you as soon as the account is created. If you need to retrieve it, please click here and enter the email address you used when you created your account. If you don't receive the Reset Password email in 10 minutes, please check your spam and junk folders as sometimes your filters might send them there. Please contact support if you require further assistance.
I forgot my password.
You can reset your password at this link. After you enter your username, an email will be generated with further steps. If you don't receive the Reset Password email in 10 minutes, please check your spam and junk folders as sometimes your filters might send them there. Please contact support if you require further assistance.
I don’t know how to create an account.
To use Extempore as a student, you need to join a class. You join a class through an invitation link sent by your instructor. If you don’t have an invitation link, please contact your instructor.
Please note that you only need to use the class link once. After you create your account, you can log in directly to the Student Portal or the Extempore App.
I can't play the video prompt from my instructor.
Please check that you don't have Low Power Mode enabled on your mobile device. Low Power Mode will prevent your video from playing.
My attempts won’t submit, they just spin.
Please note that Extempore is only compatible with recent versions of Android and iOS. If your attempts are not submitting, or if the app behaves differently on your device than on your peers' devices, you might need to upgrade your operating system. Read more about Supported Device/Browsers here.
The question tile is red.
A red tile signifies a single attempt question is locked and no longer accessible to you. If you view a single attempt question but do not submit a response before leaving the page or time expires, the question locks. You can ask your instructor to unlock a question from their grading platform. Please note that Extempore Support will not unlock a question without your instructor's permission.
I can't Single Sign-On with Google.
Most of the time this means you did not create your Extempore account with Google. Follow these steps to connect your Extempore account with your Google account.