Troubleshooting for Students | Extempore Help Center

Error Handling & Support Expectations

At Extempore, we aim to resolve technical issues efficiently by encouraging self-service troubleshooting before reaching out to support. Follow these steps if you encounter an error:

Refresh the page.
A simple refresh can often resolve the issue.
Close and reopen your browser.
This can clear temporary issues related to caching or session data.
Ensure your browser is up to date.
Use the latest version of Chrome, Edge, or Firefox (avoid Safari).
Check your internet connection.
A stable connection is essential.
Try a different device if possible.
This helps determine if the issue is device-specific.
Contact your teacher.
If the error persists after these steps, let your teacher know so they can help or contact support on your behalf.

Common Technical Issues

Camera or Microphone Not Working

Desktop Browser:

Make sure you are using Google Chrome, Edge, or Firefox
Make sure your microphone is enabled by clicking the Lock icon in the browser address bar
Make sure you are running the latest browser version
Restart your browser/device
For Mac users, you may need to check system preferences for microphone/camera permissions

Mobile Device (iOS/Android):

Make sure Microphone and Camera permissions are enabled for Extempore
- iOS: Settings > Extempore > Allow Extempore to Access
- Android: Settings > Apps > Extempore > Permissions > Allow
Restart the Extempore app
Restart your device

Assignment Won't Load or Shows Error

Try these steps:

Refresh the page
Check if you're logged in correctly
Try a different browser
Clear your browser cache and cookies
Make sure you're using an updated browser
Contact your teacher if it still doesn't work

Possible reasons:

Assignment hasn't reached the start date yet
Assignment is past the due date
Browser needs to be updated
Browser cache needs to be cleared

Recording Issues

Can't start recording:

Check that your microphone is plugged in (if using external mic)
Make sure browser has permission to use the microphone
Check that no other apps are using the microphone
Try refreshing the page

Recording won't submit:

Make sure you clicked the "Submit" button
Check your internet connection
Wait a moment - sometimes it takes time to process
If it fails, try recording again

Submission & Question Troubleshooting

Progress not saving:

Check your internet connection
Make sure you're submitting each question
Don't close the browser until you see confirmation
If you accidentally close the window, go back through your LMS or login page - your progress may be saved

Can't see my grade:

Your teacher needs time to grade your work
Some teachers publish grades all at once (manual publishing)
Check back in a few days
If more than a week passes, ask your teacher

Questions missing or wrong:

Make sure you're viewing the correct assignment
Try refreshing the page
Contact your teacher - they may have made updates

Synchronous Group Assessments

What are they?

Live sessions where you join with classmates at the same time (similar to Google Meet or Zoom)

Important notes:

Synchronous group assessments close automatically after the due date or within five minutes after the last student's submission
If the assessment is still active, you may leave and rejoin - the recording will resume where it left off as long as at least one group member is still online or within 5 minutes of the last student leaving

Troubleshooting: