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Allowing Camera and Microphone Access

When you log in to Extempore or attempt to access an assessment, you may be prompted to record a test video and allow camera and microphone access. If you cannot record Extempore assignments, it's probably a permissions issue.

Written by Sam Slagle

Before beginning, please keep in mind that we recommend Google Chrome as a preferred browser when using Extempore. You can download Chrome for free here.

Steps for Google Chrome

  1. Click the settings icon in the browser bar.

  2. Click the toggle to allow camera and microphone access.

If you do not see a pop-up to allow camera and microphone access, you may need to change your site settings.

  1. In your browser search bar, type chrome://settings/privacy

  2. Scroll down to Privacy and security. Click on Site Settings.

  3. Click on Camera and ensure https://student.extemporeapp.com is in the allow section. Allow the same permissions on the microphone setting.

Additional Resources:

Steps for Microsoft Edge

  1. Click the settings icon in the browser bar.

  2. Click the toggle to allow camera and microphone access.
    [image]

If you do not see a pop-up to allow camera and microphone access, you may need to change your site settings.

  1. In your browser search bar, type edge://settings/content/camera

  2. Scroll down to Settings then click Cookies and Site Permissions.

  3. Click on Camera and ensure https://student.extemporeapp.com is in the allow section.

Additional support from Microsoft is available here.

Steps for Apple Devices

  1. Navigate to the Settings app.

  2. Scroll down to Privacy & Security.

  3. Select Microphone.

  4. Select Extempore.

  5. Toggle on.

  6. Repeat for camera.

Steps for Android Devices

  1. On your device, open the main Settings app.

  2. Tap Apps or Application Manager (depending on your device, this may look different).

  3. Tap on Extempore.

  4. Tap on Permissions.

  5. Turn permissions on.

Windows Device Troubleshooting

  1. Open Windows Settings.

  2. Navigate to Privacy & security, then click Camera.

  3. Toggle ON “Let apps access your camera”. Ensure “Allow desktop apps to access your camera” is on, and Microsoft Edge is listed.


    Additional support from Microsoft is available here.

FAQ

  • Q: Why can't I see myself in the test video?

    A: This could be due to blocked camera access. Follow the troubleshooting steps above to ensure Extempore has permission to use your camera.

  • Q: The app can't detect my microphone. What should I do?

    A: First, check if your microphone is properly connected. Then, make sure you've granted microphone access to Extempore in your Chrome settings as described above.

  • Q: Do I need to grant access every time I use Extempore?

    A: No, once you've allowed access, Chrome will remember your settings. However, if you use a different device or clear your browser data, you may need to grant access again.

  • Q: Can I use a different browser?

    A: While Extempore is optimized for Chrome, it may work on other browsers. However, for the best experience and easiest troubleshooting, we recommend sticking with Google Chrome. Safari is the only browser that we never recommend using with Extempore.

  • Q: What should I do if I encounter a 'Permissions Required' message?

    A: Ensure that camera and microphone permissions are granted in your browser settings. Follow the troubleshooting steps provided above.

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