If a student is experiencing any issues joining a synchronous room, the first thing to try is refreshing the page. If that doesn't resolve the issue, it is most likely related to something below.
1. The student is trying to enter the room after the due date of the assignment.
A past due assignment will be shown in the completed folder and marked as Room Closed.
If this is the case, please click here to learn how you can edit the due date to a future time and allow the students access.
Please note that the accept late work account preference does not apply to synchronous groups. The due date must be adjusted in order to reopen a synchronous group assessment for students once it has been closed.
2. The student could be trying to join the room after one or more students have completed the assignment.
If one student joins the room and either submits a response or exits the room before other students in the group have joined, they will be able to rejoin the room as long as at least 2 group members display as "active" from the waiting room.
In order to reset this assessment, you will need to delete the submitted response from the student. You could also make a copy of the assessment which will allow the student to start over, please make sure to edit the time and date when making a copy of a synchronous assignment.
3. The student has their microphone muted.
Separate from allowing microphone permissions, when students first land in the waiting room, we require that the microphone is picking up at least some sound.
Students' microphones being muted or no sound being heard is one of the primary reasons why a student might see the Go to Room button grayed out. The Go to Room button will be enabled once microphone picks up at least some noise.
4. The student didn't allow camera or microphone permissions when prompted.
If a student accidentally or unknowingly declined camera or microphone permissions, there's a chance they might need to take the steps to allow permissions since the pop-up to request permissions won't display again if they've already declined. Please click this link to see how to allow permissions.