Before beginning, please keep in mind that we recommend Google Chrome as a preferred browser when using Extempore. You can download Chrome for free here.
Allow Camera and Microphone Access and Resolve Assessment Issues
When you log in to Extempore or attempt to access an assessment, you may be prompted to record a test video and allow camera and microphone access.
If you accidentally click block, the video will not record successfully. You'll need to access your browser settings to revert it back to allow.
Here's how you allow can allow camera access within Chrome:
Step 1: In your browser search bar, type chrome://settings/privacy
Step 2: Scroll down to Privacy and security. Click on Site Settings.
Step 3: Click on Camera and ensure https://student.extemporeapp.com is in the allow section. Allow the same permissions on the microphone setting.
Additional Resources:
This article from Google Support has more information and troubleshooting tips.
FAQ
Q: Why can't I see myself in the test video?
A: This could be due to blocked camera access. Follow the troubleshooting steps above to ensure Extempore has permission to use your camera.
Q: The app can't detect my microphone. What should I do?
A: First, check if your microphone is properly connected. Then, make sure you've granted microphone access to Extempore in your Chrome settings as described above.
Q: Do I need to grant access every time I use Extempore?
A: No, once you've allowed access, Chrome will remember your settings. However, if you use a different device or clear your browser data, you may need to grant access again.
Q: Can I use a different browser?
A: While Extempore is optimized for Chrome, it may work on other browsers. However, for the best experience and easiest troubleshooting, we recommend sticking with Google Chrome. Safari is the only browser that we never recommend using with Extempore.
Q: Why can't I access certain questions in an assessment?
A: This may be due to locked questions set by the instructor. Inform your instructor and request them to unlock the specific questions.
Q: What should I do if I encounter a 'Permissions Required' message?
A: Ensure that camera and microphone permissions are granted in your browser settings. Follow the troubleshooting steps provided above.