Sometimes students accidentally submit a response too early, get locked out of a question, or need to redo an attempt. This article will explain how you can reset a student submission.
How to reset a student submission
In the Gradebook, navigate to the student response you need to delete and open the snap grader.
Step 1: Click the three dots on the question you would like to reset.
Step 2: Determine if you would like your student to be notified of the deletion. If you check the box, you can include a brief message to your student.
Step 3: Click done. The student's submission will be deleted and they can attempt the question again.
Unlock a question
In the Gradebook, navigate to the student response you want to unlock and open the snap grader.
Step 1: Click the three dots on the question you would like to unlock. Locked attempts appear in red in the gradebook.
Step 2: Click unlock. Students can attempt the question again.
Note: Students will need to refresh their screen or app to be able to see the unlocked attempt.
What is a locked attempt?
Locked attempts can only happen on a single attempt question on Extempore. One of the following must have occurred:
The student viewed the prompt and backed out without submitting a response.
The student refreshed their page without submitting a response.
The student lost an internet connection or the device died before submitting a response.
FAQ
Why do student attempts get locked?
Attempts can become locked when students exit without submitting a response, refresh the page, or lose internet connection before submission.
Can students unlock their own attempts?
No, only instructors can unlock attempts. Students need to contact their instructor if they encounter a locked attempt.
Will unlocking an attempt delete the student's previous work?
If the attempt was locked there cannot be any previous work as a locked attempt implies that nothing was submitted.
How quickly does the unlock take effect?
The unlock is immediate on the server side, but students need to refresh their screen or app to see the change.