Sometimes students accidentally submit a response too early, get locked out of a question, or need to redo an attempt. This article explains how to reset a student submission.
How to reset a student submission
In the Gradebook, navigate to the student response you need to reset.
Step 1: Click the circular arrow icon on the question you would like to reset or click Reset at the top of the column to reset multiple questions for a student on the same assessment.
Step 2: Determine if you would like your student to be notified of the deletion. If you check the box, you can include a brief message to your student.
Step 3: Click Done. The student's submission will be deleted, and they can attempt the question again.
Unlock a question
In the Gradebook, navigate to the student response you want to unlock. Locked attempts appear in red in the gradebook.
Step 1: Click the lock icon on the question you want to unlock or click Unlock at the top of the column to reset multiple locked attempts for a student on the same assessment.
Step 2: Direct students to attempt the question again.
Note: Students may need to refresh their screen or app to see the unlocked attempt.
What is a locked attempt?
Locked attempts can only happen on a single-attempt question on Extempore. One of the following must have occurred:
The student viewed the prompt and backed out without submitting a response.
The student refreshed their page without submitting a response.
The student lost an internet connection or the device died before submitting a response.
FAQ
Why do student attempts get locked?
Attempts can become locked when students exit without submitting a response, refresh the page, or lose internet connection before submission.
Can students unlock their own attempts?
No, only instructors can unlock attempts. Students need to contact their instructor if they encounter a locked attempt.
Will unlocking an attempt delete the student's previous work?
If the attempt was locked, there can be no prior work, as a locked attempt implies that nothing was submitted.
How quickly does the unlock take effect?
The unlock is immediate on the server side, but students need to refresh their screen or app to see the change.