Error Handling & Support Expectations
At Extempore, we aim to resolve technical issues efficiently by encouraging self-service troubleshooting before reaching out to support. Follow these steps if you encounter an error:
Refresh the page.
A simple refresh can often resolve the issue.Close and reopen your browser.
This can clear temporary issues related to caching or session data.Ensure your browser is up to date.
Use the latest version of Chrome, Edge, or Firefox (avoid Safari).Check your internet connection.
A stable connection is essential.Try a different device if possible.
This helps determine if the issue is device-specific.Submit a support request.
If the error persists after these steps, please submit a support ticket so our team can investigate further.
Submission & Question Troubleshooting
Assessment Not Visible.
Refresh the page.
Confirm with your instructor that the assessment is active.
Restart your browser if necessary; contact support if the issue persists.
Redoing a Recording.
If you’ve already submitted a recording, contact your instructor to request a reset.
For questions allowing multiple attempts (2, 3, or unlimited), you may re-record before final submission.
Response Stuck Processing.
Wait 1–2 minutes and refresh the page.
If the problem persists, try re-recording your response.
Locked Out of an Attempt.
If you open a single‑attempt question and do not submit, you may be locked out. Contact your instructor to unlock the attempt.
My attempts won’t submit; they just spin.
If your attempt doesn't submit after a few seconds there's a chance there was an issue with your network or WiFi connection. Please refresh and try again. If the issue persists, check that your operating system is up to date. Extempore is compatible with recent versions of Android and iOS.The question tile is red.
In a single‑attempt question, if you view the question but do not submit your answer, the question locks (indicated by a red tile). Ask your instructor to unlock the question from their grading platform.Joining a Synchronous Group Room.
If other group members are online, refresh the page and try joining again.Synchronous Group is Closed.
Synchronous group assessments close automatically after the due date or within five minutes after the last student’s submission.Leaving and Rejoining a Synchronous Group.
If the assessment is still active, you may leave and rejoin—the recording will resume where it left off as long as at least one group member is still online or within 5 minutes of the last student leaving the group recording.Accessing Assessments on Mobile Devices.
Download the latest version of the Extempore mobile app to complete your assessments.