Before you troubleshoot, please see this article on how to allow camera and microphone access on the student portal. Also, please see this article to see what browsers and devices are supported.
Camera and Microphone Access on Apple Devices
Step 1: Navigate to the Settings app.
Step 2: Scroll down to Privacy & Security.
Step 3: Select Microphone.
Step 4: Select Extempore.
Step 5: Repeat for Camera.
Camera and Microphone Access on Android Devices
Step 1: On your device, open the main Settings app.
Step 2: Tap Apps or Application Manager (depending on your device, this may look different).
Step 3: Tap on Extempore.
Step 4: Tap Permissions.
Step 5: Turn permissions on.
Windows Device Troubleshooting
If the steps above didn't resolve the issue, there's a chance the issue is related to your device.
Make sure your camera is not muted from the device settings
Settings > System > Sound
FAQ
Q: Why does Extempore need access to my camera and microphone?
A: Extempore requires camera and microphone access to enable you to record video responses for your assignments. Without these permissions, you won't be able to complete video-based tasks within the app.
Q: What if I accidentally denied permissions?
A: If you previously denied permissions, you can still grant them by following the steps outlined above for your device type (Apple or Android).
Q: Will Extempore access my camera and microphone when I'm not using the app?
A: No, Extempore only accesses your camera and microphone when you're actively using the app to complete assignments or tasks that require these features.
Q: I've followed all the steps, but I'm still having issues. What should I do?
A: If you're still experiencing problems after following these steps, try the following:
Restart your device and the Extempore app.
Ensure you have the latest version of the Extempore app installed.
Contact your instructor or Extempore support for further assistance.