Before you troubleshoot, please see this article on how to allow camera and microphone access on the student portal. Also, please see this article to see what browsers and devices are supported.

Step 1: Navigate to the Settings app.

Step 2: Scroll down to Privacy & Security.

Step 3: Select Microphone.

Step 4: Select Extempore.

Step 5: Repeat for Camera.

Step 1: On your device, open the main Settings app.

Step 2: Tap Apps or Application Manager (depending on your device, this may look different).

Step 3: Tap on Extempore.

Step 4: Tap Permissions.

Step 5: Turn permissions on.

If the steps above didn't resolve the issue, there's a chance the issue is related to your device.

Make sure your camera is not muted from the device settings