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Grades are not Syncing to LMS

Jessica Sloan avatar
Written by Jessica Sloan
Updated over a week ago

If you've graded submissions on Extempore, and those grades are not syncing to your LMS, there are a few things to check to determine why the grades are not syncing as expected.

If you've graded an entire assessment within Extempore, and no grades have synced to your LMS, the most common reason would be if grades have not yet been published within Extempore. From the Extempore grade book, if the eye icon is crossed out, you will know that grades have not yet been published. Clicking on the three dots in the column header will allow you to publish the grades from Extempore.



2. If grades have been published within Extempore, but some or all of them are still not syncing to your LMS. Clicking on the gear button in the top right will open a pop up with the option to re-sync grades to the LMS. You will need to refresh the page from your LMS to determine if grades synced after taking this step.



3. If re-syncing grades to your LMS still did not resolve the issue and display the grades within your LMS. As expected, there is a chance that your integration tokens have expired. Logging out of your Extempore account and then logging back in will refresh your tokens, and then you can retry the re-syncing grades to LMS step again.

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