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Sync Groups Error Message Troubleshooting
Sync Groups Error Message Troubleshooting

Troubleshooting error messages for synchronous groups.

Abbai Habte avatar
Written by Abbai Habte
Updated over a week ago

Click the error message you've received to see how this can be resolved.


No camera or microphone is being detected on your device.


A different app such as Zoom, Google Meet, or Microsoft Teams is causing an interruption. Please close other recording apps and refresh Extempore.


Your Camera or Microphone Permissions are being denied and must be enabled.

Step 1: Click the 'Lock' Icon in your Chrome search bar

Step 2: 'Allow' Camera and Microphone Access


Step 1: Click on the 'Camera' in your Chrome search bar.

Step 2: Click 'Manage'

Step 3: Select Camera and/or Microphone

Step 4: Make sure you're using your device's default Camera and Microphone

Please click here if you're seeing a grayed out "Go To Room" Button.

Something else? Click the frown below and let us know what we're missing.

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